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What if I’m late?
We will certainly do the best we can in making your experience a wonderful one, but in the event you arrive late, please understand we don’t like to keep our clients waiting, so your treatment will be adjusted accordingly to ensure we finish at the required time.

Pricing
Prices may change at any time without notice.

Cancellations
As we are a business which relies solely on bookings, we ask you show us a little courtesy if you cannot make your appointment and give us at least 12 hours notice. First time offenders may be forgiven if chocolate is involved. Repeat offenders may be asked to provide a credit card number and 1/2 the treatment price will be taken to cover loss of business.

Walk in’s
We love walk in’s! You keep us busy and on our toes. We will do everything possible to fit you in with your treatment request, but please be aware, the shortest treatment takes 15 minutes to perform correctly. As you know, we don’t like to keep our clients waiting, so please don’t be offended if we cannot help. Treatments which require an hour or more generally need 3-4 days advance notice on Thursdays, Fridays and Saturdays.

Etiquette
To ensure all guests enjoy our peaceful surroundings, we ask noise to be kept to a minimum, this includes the use mobile phones. It is requested that they be turned onto silent whilst enjoying your treatments. Although we love children, their attendance is discouraged, as they can become restless while waiting.

Special Health Considerations
Guests with high blood pressure, heart conditions, varicose veins, are pregnant or have health conditions are advised to consult their Doctor prior to seeking spa services. Please inform your therapist of your medical condition or medications being taken as some services may not be suitable.

Facilities for the Disabled
Our salon/spa has been designed with wheelchair access in mind.

Parking
Free parking is available right outside our door! Please be aware there are disabled bays available and should only be used by those with a valid ID.

Mobile Phones
Whilst in the salon, please switch your mobile phones off or onto silent, so everyone can enjoy their treatment!

Children
Although we love children visiting us, we do ask that they are supervised at all times or have an activity to keep them occupied. For treatments over 30 minutes we do request alternative arrangements are made.